Privacy Policy
Privacy Policy
Date: 23 May 2024
1. Collection of Personal Data
1.1 Personal Data
We inform you about the processing of personal data when using our website. Personal data includes any information relating to you (name, address, email, user behaviour). This complies with our obligations under the EU GDPR.
1.2 Data Controller
The responsible party under Art. 4(7) GDPR is:
MuxTool
2. Data Processing When Visiting the Website
When using the website for informational purposes (without registration), we process:
IP address
Date/time of access
Pages visited
Data volume transferred
Browser type
Legal basis: Art. 6(1)(f) GDPR
3. Additional Functions
3.1 Additional Services
For services such as purchases or account creation, we require further data (e.g., payment details).
3.2 Service Providers
We use external partners (payment processors, logistics) who strictly follow our instructions.
3.3 Third Countries
For partners outside the EEA, we will inform you separately.
4. Contact & Account
When contacting us, we store:
Name/email
Phone number (if provided)
For account creation:
Name
Login details (email/password)
Contact information
Voluntary details
5. Online Purchases
5.1 Order Data
Product details
Order number
Delivery/billing address
Order status (e.g., "dispatched")
Return status
5.2 Payment Data
Depending on payment method:
Billing address
Payment details (credit card/PayPal)
Iban/bic
Only necessary data is shared with payment processors.
5.3 Debt Collection
In case of unpaid invoices, data may be shared with collection agencies.
*Legal basis: Art. 6(1)(b/f) GDPR*
6. Cookies & Tracking
6.1 General
We use cookies/tracking technologies only with your consent (except essential cookies).
6.2 Types of Cookies
Essential cookies (for website functionality)
Functional cookies (for personalisation)
Analytical cookies (for optimisation)
Advertising cookies (can be disabled)
6.3 Management
You can control cookies via your browser settings.
6.4 Web Pixels
Used for measuring marketing campaigns.
6.5 Analytics
We use Google Analytics (opt-out available).
6.6 Remarketing
Services like Google Ads, Bing Ads, Facebook Ads (opt-out links provided).
7. Data Sharing
We only share data:
If legally required
With service providers under strict data protection agreements
With logistics partners for delivery
8. Storage Period
Data is deleted after:
Fulfilment of purpose
Expiry of legal retention periods (up to 10 years)
9. Security
Technical/organisational measures, including SSL encryption.
10. Your Rights
Access/rectification/deletion
Restriction/objection
Data portability
Withdrawal of consent
11. Changes
This policy may be updated.
12. Data Protection Officer
Contact:
Privacy Policy
Date: 23 May 2024
1. Collection of Personal Data
1.1 Personal Data
We inform you about the processing of personal data when using our website. Personal data includes any information relating to you (name, address, email, user behaviour). This complies with our obligations under the EU GDPR.
1.2 Data Controller
The responsible party under Art. 4(7) GDPR is:
MuxTool
2. Data Processing When Visiting the Website
When using the website for informational purposes (without registration), we process:
IP address
Date/time of access
Pages visited
Data volume transferred
Browser type
Legal basis: Art. 6(1)(f) GDPR
3. Additional Functions
3.1 Additional Services
For services such as purchases or account creation, we require further data (e.g., payment details).
3.2 Service Providers
We use external partners (payment processors, logistics) who strictly follow our instructions.
3.3 Third Countries
For partners outside the EEA, we will inform you separately.
4. Contact & Account
When contacting us, we store:
Name/email
Phone number (if provided)
For account creation:
Name
Login details (email/password)
Contact information
Voluntary details
5. Online Purchases
5.1 Order Data
Product details
Order number
Delivery/billing address
Order status (e.g., "dispatched")
Return status
5.2 Payment Data
Depending on payment method:
Billing address
Payment details (credit card/PayPal)
Iban/bic
Only necessary data is shared with payment processors.
5.3 Debt Collection
In case of unpaid invoices, data may be shared with collection agencies.
*Legal basis: Art. 6(1)(b/f) GDPR*
6. Cookies & Tracking
6.1 General
We use cookies/tracking technologies only with your consent (except essential cookies).
6.2 Types of Cookies
Essential cookies (for website functionality)
Functional cookies (for personalisation)
Analytical cookies (for optimisation)
Advertising cookies (can be disabled)
6.3 Management
You can control cookies via your browser settings.
6.4 Web Pixels
Used for measuring marketing campaigns.
6.5 Analytics
We use Google Analytics (opt-out available).
6.6 Remarketing
Services like Google Ads, Bing Ads, Facebook Ads (opt-out links provided).
7. Data Sharing
We only share data:
If legally required
With service providers under strict data protection agreements
With logistics partners for delivery
8. Storage Period
Data is deleted after:
Fulfilment of purpose
Expiry of legal retention periods (up to 10 years)
9. Security
Technical/organisational measures, including SSL encryption.
10. Your Rights
Access/rectification/deletion
Restriction/objection
Data portability
Withdrawal of consent
11. Changes
This policy may be updated.
12. Data Protection Officer
Contact: support@muxtool.com (Subject: "Data Protection").