Shipping Policy

Delivery Information
A. Order Processing

All orders are typically dispatched within 1–3 working days after payment is received (excluding weekends and public holidays).

B. Delivery Time

Estimated delivery time: 5–7 working days. The total time from order to receipt should not exceed 14 working days.

C. Shipping Method

Your order will be shipped via air freight.

D. Shipping Costs

Free shipping on all orders.

E. Incorrect or Changed Delivery Address

Providing an incorrect address or requesting a delivery address change may result in an address amendment fee.

Order Processing & Tracking

All orders are processed within 24 hours (excluding weekends and public holidays) after the order confirmation email is sent. You will receive another notification once your order has been dispatched.

How do I check my order status?

Once your order has been shipped, you will receive an email with a tracking number to monitor its status. Please allow up to 48 hours for tracking information to become available.

If you have not received your order within two days of the dispatch confirmation, please contact us at support@muxtool.com with your name and order number, and we will investigate for you.

You can track your order status here:
👉 https://www.17track.net/en

Damaged Delivery

If your order arrives damaged, please email us immediately at support@muxtool.com with:

Your order number

A photo of the damaged product

We will review each case individually and do our best to provide a satisfactory resolution.

Questions?

If you have any questions, feel free to contact us at:
📧 support@muxtool.com