Refund Policy

Returns Policy

1. Guarantee & Timeframe
"We accept returns within 30 days. Products exceeding this timeframe cannot be returned."

"Cancellations must be made on the day of purchase. Once the order has been dispatched, a return can only be requested after receiving the package."
Note: Cancellations are possible as long as the request is submitted before dispatch and within the permitted timeframe.

Requirements
"For a return, the product must:

Be unused

Be in its original condition, including packaging

Include proof of purchase"

2. Process
"Do not send the product directly to the manufacturer. After inspection, you will receive an email with:

Confirmation

Decision regarding your refund"

3. Refund
"If approved:

Credit will be issued to the original payment method

Processing time: 5-10 working days"

4. Delays
"If you do not receive your refund:

Check with your bank

Contact your credit card company

Call your bank

If unclear, email: support@muxtool.com

5. Special Offers
"Only products purchased at full price are eligible for return."

6. Exchanges
"Only for defective items. Submit a request via email with:

Photo of the defect

Proof of purchase"

7. Return Address
"PATAC GMBH-LY-FXGJ
Necklace. 22-26, Hall A4+A5
40880 Ratingen, Germany
Must be registered in advance via email! No liability for unregistered shipments."

8. Shipping Costs
"For customer-initiated returns, the customer covers return shipping costs (varies by carrier)."
"For damaged/incorrect deliveries (our fault), we cover the costs."

9. High-Value Items
"For returns over £300:

Use tracked shipping

Insurance recommended

No guarantee of receipt"

10. Important Note
Returns must be approved by customer service in advance. Without prior registration, we are not liable for lost packages.

Customer Email:support@muxtool.com